Quality professionals are drivers of change - and change isn't always easy, especially when organizations have longtime employees that are set in their ways. However, change is often necessary for continuous improvement: and efforts must be made to make changes happen. We understand that both change, and effective leadership, is difficult. Yet the cornerstones for transformation require self-mastery, interpersonal mastery, value exchange - and, most importantly, change methodology - or the quality assurance management tools that you are already familiar with.
Quality Management 2.0 Blog
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