The supply chain manager depends on a presumption of quality from his suppliers. But what can he do to evaluate his suppliers even before he has a track record from working with them? The automotive industry has developed a tool that helps suppliers provide their customers with an assurance of their ability to meet supply chain performance commitments. The tool, with the odd handle of "MMOG/LE", is a standardized self-assessment survey made up of 206 questions that a supplier would complete and provide to a customer. (Right now, Chrysler, Ford, and GM require MMOG/LE from their suppliers.)
Quality Management 2.0 Blog
Topics: Quality Management Systems, Supply Chain Management, Electronic Document Management, Customer Management Software, Document Management Systems, Supply Management Software, Continuous Improvement, AIAG, Supply Chain
Scenario: When creating an electronic Customer Complaint tracking system, vital pieces of information should be captured such as: Customer Name, Date of Complaint, Reason for Complaint, Resolution Date, etc. If these fields are simply data entry fields, all metrics are lost. If users simply type in a customer name each time a complaint is received, there will be nothing to force consistency. Therefore, when a pareto chart is assembled by customer name, nothing of any value will render. It is necessary to give users some type of selection list of customers. This will then provide consistent trends to determine which customers have the most complaints. The same would apply for date fields. If cycle time is a key metric, the system should capture that information in a date value field. The same theory applies to a categorization of Reason for Complaint. Providing users a selection list for the primary “buckets” of reason types will give a fuller picture to the types of complaints being received. Other field considerations should be: integer fields, currency fields, numeric fields, etc. Generally text fields are of no value in metrics, but will provide detail if a “drill-down” is needed. Analyze each field type carefully to ensure data structures are compatible with expected results.
It seems reasonable to create the fields types indicated above, but often the workflow focuses on aesthetics and ease of use more so than the correct data structure. All of these items are important to consider, but ultimately, metrics should win out without compromising the workflow acceptance by the user community.
So, when introducing a new electronic workflow, remember: the key to success in the future is thoughtful planning in the present!
As a proud sponsor of the Reshoring Initiative, IBS America would like to congratulate guest blogger Mr. Harry Moser on his 2012 Quality Professional of the Year Recognition from Quality Magazine.
The newest go-to guide for every quality professional, the Ultimate Quality Management Glossary contains a comprehensive mix of 150 quality management basic definitions, as well as helpful graphics depicting some key visual terms. This is a perfect eBook for the new quality manager, or for experienced quality management professionals to utilize in new employee training!
Looking for a few samples? Here's just a brief selection of the 100+ terms that are available in the newest IBS quality management eBook download:
1) Document control: A system of managing, distributing, and controlling documents.
2) FDA 21 CFR Part 11 The FDA’s rule that defines the criteria under which electronic document management records and signatures are acceptable, i.e. equivalent to paper records.
3) HACCP Hazard Analysis Critical Control Point - A quality management system for effectively and efficiently ensuring food and beverage control safety in the United States. HACCP-related regulations for various sectors are established by the Department of Agriculture and the Food and Drug Administration.
4) ISO/TS 16949 The automotive quality system standard that harmonizes the supplier quality requirements of the U.S., French, German and Italian automakers. It applies to the design, development, production, installation and servicing of automotive products.
5) NCMR - Nonconforming Material Report A document describing a defective material, product, or part and how it is dispositioned
In this comprehensive handbook, we have compiled key terms and definitions of quality management systems facts, tools, and other information that you can use to help you take your quality management techniques to the next level. This handbook includes:
- Thorough breakdowns of standards that all quality managers should be aware of
How-To Process and Visual aids of basic quality improvement tools, including flow charts, cause-and-effect diagrams, control charts, etc.
Common Quality Acronyms and what they mean, such as FMEA, SPC and APQP
Key Quality Concepts from quality gurus including work by Deming and Crosby
Download the Ultimate Quality Management Glossary by clicking the button below. This IBS America quality management systems glossary is an excellent resource to keep in mind the basics of quality or to prepare for quality management certification exams.
Today’s quality managers face a myriad of challenges, from monitoring quality of goods to organizing documentation to managing compliance with multiple regulations. Many quality departments address each of their functions with a separate set of practices, leading to duplicated efforts and disorganized documentation. This is compounded by a limited, fragmented use of technology to automate processes. If any of the following scenarios apply to your organizations' day-to-day activities, quality management software may be a prudent and profitable option to consider.
IBS America, Inc. queried some of our customers that have been using the CompliantPro document management software to gain insight on our products and services. This month, customers were asked to respond with their top features of the CompliantPro product. We've highlighted one of our customers' responses here.
IBS America, Inc. queried some of our customers that have been using the CompliantPro electronic document management to gain insight on our products and services. This month, customers were asked to respond with their top features of the CompliantPro product. We've highlighted one of our customers' responses here.
The second post in our quality management software testimonial series, IBS America, Inc. surveyed our customers that have been using the CompliantPro - our electronic document management software solution.
Always seeking to gain insight on our products and services, IBS America, Inc. queried some of our customers that have been using the CompliantPro - our electronic document management software solution. Customers were asked to respond with the top 3 benefits that they have realized by using the CompliantPro product. We've highlighted one of our customers' responses here.