Quality Management 2.0 Blog

Document Control, Document Management & Content Managment

Posted by Mary McAtee on Jun 25, 2015 @ 10:04 AM

Document Control, Document Management and Content Management, Interchangeable terms?

There is a wonderful Indian Poem about a group of blind men describing an elephant. One man grabs the writhing trunk and exclaims that it is like a snake. Another man puts his arms around the massive leg of the animal and confidently describes it as a tree trunk. The last man runs his hands along the large flapping ears and declares that the other two men are clearly wrong and the elephant is birdlike with wings. They were all feeling the same animal; the only thing that differed for each of them was perspective. This similarity always comes to mind when I find myself discussing the differences between document control, document management and content management with other quality and business professionals. In these discussions the differentiator is almost always perspective. Opinions and definitions run the gamut from no discernible difference to resolute beliefs that each of these are mission critical systems that do different but equally important functions. In most cases, I see clusters of systems that address different elements of what is required but in a very constrained fashion resulting in silos of information that do not communicate with each other. On the other end of the scale, I see companies doggedly attempting to utilize massive systems that are frequently difficult to navigate. These implementations can easily result in the users that most need to locate information to reliably do their job, becoming mired in a navigation nightmare, sometimes giving up and working around system controls to print and develop local shortcuts creating their own web of compliance issues and risk.

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Topics: Document Management Systems, Document Control Systems

Continuous Improvement with Document Management & Employee Training

Posted by Mary McAtee on Apr 15, 2014 @ 02:00 PM

Documentation and Training as a Means to Assure Continuous Improvement

“If you don’t know where you’re going any road will take you there”. This is a quote from a keen observer of human nature, the great Yogi Berra. I quote him frequently and in this particular observation he is totally on point. One of the keys to identifying and correcting issues is removing as many variables as possible in order to zero in on what works and what doesn’t. If you can’t reliably baseline a process you get trapped into either a false sense of security that everything is fine or you get entangled in chasing false issues.

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Topics: IBS America, Document Management Software, Mary McAtee, Document Management Systems, Employee Training Software, document control, document management solutions, document management, product and process waivers

Data Overload: Obscuring the Forest with Trees with Risk Analysis

Posted by Mary McAtee on Apr 04, 2014 @ 11:00 AM

Statistical Analysis, Trending and Risk Assessment Pitfalls

One of the few gifts of being older is a sense of perspective. Interestingly it cuts both ways. For every situation where I am impressed by the immediate availability of Business Intelligence data I am equally perplexed by the seemingly conscious efforts of organizations to ignore or misread the data. There are all sorts of data collection systems that can keep a finger on the pulse of a process and the quality and risks associated with the outputs.

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Topics: IBS America, QSYS, Mary McAtee, Corrective Actions and Preventive Actions, Document Management Systems, Corrective Action Software, Risk Management Software, Risk Assessment & Analysis, corrective and preventative actions

Distributed versus Centralized Scanning: Making a Choice for Document Management

Posted by IBS America on Jan 14, 2014 @ 11:00 AM

Scanning has become essential in the operation of practically all types of businesses, especially in view of the huge volume of documents each organization receives day after day. More and more businesses are implementing document management solutions, an important part of which is document scanning and storage. One of the questions business owners are faced with, where scanning is concerned, is that of which approach is better: distributed or centralized scanning? Here, we attempt to answer this question.

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Topics: Document Management Systems, document management solutions, document management

How Education is Ruining Your Compliance Initiatives...

Posted by Jim Verzino on Aug 08, 2013 @ 02:52 PM

How Education is Ruining Your Compliance Initiatives - And What You Can Do About It

Over the last several weeks we dove into a series on “3 Keys to a Successful Integrated Management System,” and one of the sections focused on cooperation. A key part of cooperation is letting creativity flourish. Today, we will dive into both creativity and collaboration (in our school days known as cooperation).

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Topics: Document Management Solution, Jim Verzino, IBS America, Document Management Software, CAPA Software, CAPA, Corrective Actions and Preventive Actions, Document Management Systems, Compliance Software, document control, corrective and preventative actions, compliance

Using the QMS to Manage Supply Chain Commitments

Posted by Stephen Cummings on Dec 05, 2012 @ 10:00 AM

The supply chain manager depends on a presumption of quality from his suppliers. But what can he do to evaluate his suppliers even before he has a track record from working with them? The automotive industry has developed a tool that helps suppliers provide their customers with an assurance of their ability to meet supply chain performance commitments. The tool, with the odd handle of "MMOG/LE", is a standardized self-assessment survey made up of 206 questions that a supplier would complete and provide to a customer. (Right now, Chrysler, Ford, and GM require MMOG/LE from their suppliers.)

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Topics: Quality Management Systems, Supply Chain Management, Electronic Document Management, Customer Management Software, Document Management Systems, Supply Management Software, Continuous Improvement, AIAG, Supply Chain

Technical Tips - Customizing the Email Messages in CompliantPro

Posted by James Hartford on Oct 23, 2012 @ 11:51 AM

Here's a quick example of how easy it is to change the messages sent by IBS software. Suppose you want to change how the email-message that is sent when a Training Record is coming up for renewal. For this example, suppose you would like to indicate in the Subject line the name of the person whose record this refers to.

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Topics: Document Management Solution, Document Management Software, CompliantPro, Document Management Systems, Compliance Software, Complaint Management, Employee Training Software, CompliantPro Tips and Tricks, CompliantPro Training and Qualifications

The Landscape for Quality Management Systems

Posted by Ashley Osgood on Apr 03, 2012 @ 09:01 AM

We recently came across a great article published by Medical Product Outsourcing that nicely summarizes the landscape for QMS.

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Topics: Quality Management Systems, Corrective Actions and Preventive Actions, Document Management Systems, Quality Control in Manufacturing

New Whitepaper: Key Strategies to Succeed at your Next FDA Inspection

Posted by Ashley Osgood on Feb 13, 2012 @ 09:16 AM

We are all aware that the FDA is taking a much stronger position in the world of enforcement and inspection activity. While many of us have had good relationships with our District office over the years (and work hard to maintain those relationships) we should always make certain we are well prepared when the agents show up at our door. Maybe it’s time for a brief refresher with the latest whitepaper now available for download, "Key Strategies to Succeed at your Next FDA Inspection"

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Topics: Document Management Solution, Document Management Software, IBS Quality Whitepapers, Document Management Systems

7 Signs Your Quality Management Program is in Trouble

Posted by Ashley Osgood on Jan 26, 2012 @ 09:10 AM

Product quality problems don’t happen overnight, nor are they the result of a crippled procedure or one poorly conceived policy. The problems have brewed over time, sending out signals that risks to product quality are growing.

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Topics: Quality Management Systems, Document Management Systems, Enterprise Risk Management, Supply Management Software

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