As much as having a solid Quality Management System (QMS) a major compliment to that system is its ability to provide a strong level of security. Security is a major component to rolling your system. It goes beyond who can create, work, review and approve documents. Once the data is loaded you are now faced with the challenge to protect that data by securing information that may be proprietary sensitive or carry with it some legal reason that it must remain secure and for only designated eyes.
Quality Management 2.0 Blog
The supply chain manager depends on a presumption of quality from his suppliers. But what can he do to evaluate his suppliers even before he has a track record from working with them? The automotive industry has developed a tool that helps suppliers provide their customers with an assurance of their ability to meet supply chain performance commitments. The tool, with the odd handle of "MMOG/LE", is a standardized self-assessment survey made up of 206 questions that a supplier would complete and provide to a customer. (Right now, Chrysler, Ford, and GM require MMOG/LE from their suppliers.)
Topics: Quality Management Systems, Supply Chain Management, Electronic Document Management, Customer Management Software, Document Management Systems, Supply Management Software, Continuous Improvement, AIAG, Supply Chain
In today’s fast paced business environment, it is has become harder and harder for those concerned with quality management and service delivery related activities to keep track of all of their responsibilities as well as their required tasks without something falling through the cracks. The days of the yellow sticky note no longer suffice as a tool for us to organize the myriad of activities we are not only responsible to complete but also monitor and oversee. Our never ending attempts to remain focused appear to be futile in that we are growing ever busier and become easily derailed by sidebar activities and impromptu scheduled events. One advantage of having IBS software to manage quality processes is its ability to organize and streamline activities to address just these problems.
Topics: IBS Company News, Automotive Quality Management, CompliantPro, Quality Assurance and Quality Control, Customer Management Software, Corrective Actions and Preventive Actions, Compliance Software, Risk Management, Cost of Quality, Quality Data Management, Customer Q&A, Track & Trace, Crisis Management
Scenario: When creating an electronic Customer Complaint tracking system, vital pieces of information should be captured such as: Customer Name, Date of Complaint, Reason for Complaint, Resolution Date, etc. If these fields are simply data entry fields, all metrics are lost. If users simply type in a customer name each time a complaint is received, there will be nothing to force consistency. Therefore, when a pareto chart is assembled by customer name, nothing of any value will render. It is necessary to give users some type of selection list of customers. This will then provide consistent trends to determine which customers have the most complaints. The same would apply for date fields. If cycle time is a key metric, the system should capture that information in a date value field. The same theory applies to a categorization of Reason for Complaint. Providing users a selection list for the primary “buckets” of reason types will give a fuller picture to the types of complaints being received. Other field considerations should be: integer fields, currency fields, numeric fields, etc. Generally text fields are of no value in metrics, but will provide detail if a “drill-down” is needed. Analyze each field type carefully to ensure data structures are compatible with expected results.
It seems reasonable to create the fields types indicated above, but often the workflow focuses on aesthetics and ease of use more so than the correct data structure. All of these items are important to consider, but ultimately, metrics should win out without compromising the workflow acceptance by the user community.
So, when introducing a new electronic workflow, remember: the key to success in the future is thoughtful planning in the present!
During my 16 years as an Account Manager with IBS, I hear the same comments from my prospects over and over and they go something like this:
"Everyone cares about quality. Just ask them. However, unless someone actively measures quality performance, you must question the commitment to improvement."
Michael Rennell joins IBS with a focus on maximizing sales and new business development.