Quality Management 2.0 Blog

A Good Quality System and Security Go Hand and Hand

Posted by James Hartford on Jan 02, 2013 @ 10:12 AM

As much as having a solid Quality Management System (QMS) a major compliment to that system is its ability to provide a strong level of security.   Security is a major component to rolling your system.  It goes beyond who can create, work, review and approve documents.  Once the data is loaded you are now faced with the challenge to protect that data by securing information that may be proprietary sensitive or carry with it some legal reason that it must remain secure and for only designated eyes.

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Topics: Quality Management Systems, Quality Management Software, IBS America, CompliantPro, Customer Management Software, Workflow Management Software, James Hartford

Using the QMS to Manage Supply Chain Commitments

Posted by Stephen Cummings on Dec 05, 2012 @ 10:00 AM

The supply chain manager depends on a presumption of quality from his suppliers. But what can he do to evaluate his suppliers even before he has a track record from working with them? The automotive industry has developed a tool that helps suppliers provide their customers with an assurance of their ability to meet supply chain performance commitments. The tool, with the odd handle of "MMOG/LE", is a standardized self-assessment survey made up of 206 questions that a supplier would complete and provide to a customer. (Right now, Chrysler, Ford, and GM require MMOG/LE from their suppliers.)

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Topics: Quality Management Systems, Supply Chain Management, Electronic Document Management, Customer Management Software, Document Management Systems, Supply Management Software, Continuous Improvement, AIAG, Supply Chain

Task Tracking in EQMS

Posted by James Hartford on Nov 20, 2012 @ 10:02 AM

In today’s fast paced business environment, it is has become harder and harder for those concerned with quality management and service delivery related activities to keep track of all of their responsibilities as well as their required tasks without something falling through the cracks.   The days of the yellow sticky note no longer suffice as a tool for us to organize the myriad of activities we are not only responsible to complete but also monitor and oversee.  Our never ending attempts to remain focused appear to be futile in that we are growing ever busier and become easily derailed by sidebar activities and impromptu scheduled events.  One advantage of having IBS software to manage quality processes is its ability to organize and streamline activities to address just these problems.

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Topics: IBS Company News, Automotive Quality Management, CompliantPro, Quality Assurance and Quality Control, Customer Management Software, Corrective Actions and Preventive Actions, Compliance Software, Risk Management, Cost of Quality, Quality Data Management, Customer Q&A, Track & Trace, Crisis Management

What is the Key to A Successful Electronic Workflow?

Posted by Tisha Tomlinson on Oct 19, 2012 @ 11:00 PM

When developing a new business electronic workflow in a quality management system, always think ahead to what happens to all the data collection.  Thinking ahead to determine what metrics will be needed out of the process will ensure a successful implementation of the new process.  Any vital business process should be measured for continuous improvement. Therefore, metrics should be a top consideration when developing an electronic process.  Too often, much financial and human resources go into the development of an electronic workflow tool only to find out that the necessary metrics can’t be captured because thought wasn’t put into how the data should be stored.  When I assist clients with defining a new electronic business process, the first question I always ask is:  What type of metrics do you need out of this process?  That will inevitably lead to a discussion that might not have been addressed before.  It also opens up discussion about what metrics they have never been able to track before and is an opportune time to introduce them.
Scenario:  When creating an electronic Customer Complaint tracking system, vital pieces of information should be captured such as:  Customer Name, Date of Complaint, Reason for Complaint, Resolution Date, etc.  If these fields are simply data entry fields, all metrics are lost.  If users simply type in a customer name each time a complaint is received, there will be nothing to force consistency.  Therefore, when a pareto chart is assembled by customer name, nothing of any value will render.  It is necessary to give users some type of selection list of customers.  This will then provide consistent trends to determine which customers have the most complaints.  The same would apply for date fields.  If cycle time is a key metric, the  system should capture that information in a date value field.  The same theory applies to a categorization of Reason for Complaint.  Providing users a selection list for the primary “buckets” of reason types will give a fuller picture to the types of complaints being received.  Other field considerations should be:  integer fields, currency fields, numeric fields, etc.  Generally text fields are of no value in metrics, but will provide detail if a “drill-down” is needed.  Analyze each field type carefully to ensure data structures are compatible with expected results.
It seems reasonable to create the fields types indicated above, but often the workflow focuses on aesthetics and ease of use more so than the correct data structure.  All of these items are important to consider, but ultimately, metrics should win out without compromising the workflow acceptance by the user community.
So, when introducing a new electronic workflow, remember:  the key to success in the future is thoughtful planning in the present!

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Topics: Quality Management Systems, Electronic Document Management, Customer Management Software, Compliance Software, Workflow Management Software, Complaint Management, Electronic Workflow

Got Visibility With Your Quality Management Process...?

Posted by IBS America on Oct 09, 2012 @ 12:05 PM

During my 16 years as an Account Manager with IBS, I hear the same comments from my prospects over and over and they go something like this:

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Topics: Quality Management Systems, Quality Management Software, Enterprise Quality Management, Customer Management Software, IBS User Forum 2012, IBS Client Case Studies, Julie Arensman

4 Key Concepts for Supplier Quality Management

Posted by Ashley Osgood on May 18, 2012 @ 09:41 AM

"Everyone cares about quality. Just ask them. However, unless someone actively measures quality performance, you must question the commitment to improvement."

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Topics: Quality Management Systems, Guest Blog on Quality Management, Customer Management Software, Enterprise Risk Management, Supply Management Software

IBS America Welcomes New VP of Sales and Business Development

Posted by Ashley Osgood on Mar 30, 2012 @ 09:51 AM

Michael Rennell joins IBS with a focus on maximizing sales and new business development. 

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Topics: IBS Company News, Quality Management Systems, Quality Management Software, Matthias Grossmann, Press Release, Customer Management Software

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