Tribal Knowledge: Quality Management Data for Historical Analysis
Ever since people began handing down information from person to person and parent to child, there has been something called tribal knowledge. Almost everyone can point to a specific skill they have or knowledge they possess that was transferred to them by an elder. This elder may have been a relative, a community member, a teacher or a coworker. I certainly rely regularly on wisdom and skills I gained from all of the above. One situation in particular stands out in my memory as a teachable moment I have never forgotten.