Quality Management 2.0 Blog

Proactive Threat Assessment and Risk Mitigation

Posted by Mary McAtee on Nov 19, 2014 @ 12:46 PM

Contingency Planning

Proactive Threat Assessment and Risk Mitigation

Maybe it is because I am a New Yorker and lived through both 9/11 and Superstorm Sandy but I have an ingrained set of memories related to both events. I remember the scramble to pluck people off of the shoreline after the Towers had fallen. Thousands of people were crammed between the Hudson River and safety. Everything that floated and could get close to shore became a rescue vessel. It was the most massive water evacuation since Dunkirk. Among the responding vessels were ferries, tugs, recreational crafts, Police and Fire Boats not to mention everything that the USCG could deploy for the effort. With the exception of the professional rescue vessels, all the responders were pretty much making it up as they went along, yet they still managed to save thousands. What emerged from the experience was the realization that there needed to be coordinated rescue plans and training for urban water disasters. Less than a decade later that training and contingency planning effort was put to good use. Within three minutes of Sully hitting the water in what became known as the “Miracle on the Hudson” a very well-coordinated flotilla of ferries and working vessels were off-loading survivors. During Superstorm Sandy, no one expected a storm surge that would flood the Midtown and Battery Tunnels all the way to their ceilings. The same inundation of floodwaters swamped the basements of hospitals and other critical infrastructure facilities. The unforeseen consequence of 30 feet of floodwater in the basements of major hospitals and emergency planning facilities was the total submerging and destruction of emergency power generation equipment. Every critical building had redundant power generating equipment and thousands of gallons of fuel all of which was located in basements and sub-basements and were totally rendered useless and in many cases added fuel spills to compound the problem. Millions have been spent to relocate generators and fuel supplies to roofs and underground tank systems. These are just two cautionary tales about the failure to identify and mitigate risk.

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Topics: Risk Assessment & Analysis, risk mitigation

A Quality Management System for Those Who Served

Posted by Mary McAtee on Nov 11, 2014 @ 10:00 AM

Duty, Honor, Country

Veteran’s Day is this week. I always find myself thinking about family, friends and colleagues that have or are currently serving in our military. I think about my father John, a Merchant Marine in WWII and a Sargent in the Army during the Korean War. I think about my Father-in-law, Stanley who was a decorated B17 Navigator. His plane was called the Vargas Virgin and the photo of the smiling crew kneeling under the racy nose art and mission markings is a view back to another era. They were emblematic of the young citizen soldiers that have routinely gone above and beyond what anyone has a right to expect in defense of our freedom.

Yesterday, I watched an interview with John McDonald, the recently appointed Veteran Affairs Secretary.  He is a West Point graduate and was serving as CEO of Proctor & Gamble at the time of his appointment. The mindset and perspective he displayed during the interview really grabbed my attention. Perhaps the most thought provoking point in the interview was his very intentional decision to change Veterans Affairs nomenclature to begin referring to veterans as “customers”. This fundamental altering of the relationship between the veteran, the service providers and the actual way in which the Government and public view each other, realigns the balance and respect inherent in the exchange. I think this is a sensibility that McDonald brings to the office from his CEO leadership style at P&G.  

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Topics: quality and compliance

An Ocean Can’t Protect You from Compliance Fallout

Posted by Mary McAtee on Nov 05, 2014 @ 10:00 AM

REACH

There is a great book by a fellow named SQuire Rushnell called “When God Winks”.  He and I share prettyflaming_shots
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Topics: Compliance Software

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