One quality process that every company has but few are truly comfortable with is their Corrective and Preventive Action Program. People view it like the in-law that protocol demands you invite to Thanksgiving Dinner that no one really wants to deal with who doesn’t know when to leave. The biggest issue seems to be consensus about when and why to create CAPA's. Another inhibitor of effectiveness appears to be how CAPA's are viewed by senior management.
Quality Management 2.0 Blog
It’s the end of summer and Labor Day is rapidly approaching. Many folks are squeezing in that last drop of vacation time before the kids head back to school. In that vacation mindset, let’s take a little lighter look at the quality profession.
Okay, I am officially outing myself as an old fart! I knew what I wanted to talk about this week but no matter what title or description I came up with it screamed crotchety old person. The subject this week is personal investment and responsibility in one’s job. In my opinion, based on decades of walking shop floors and talking to all kinds of people, I’ve reached the following conclusions. In general people have a real and significant investment and pride of accomplishment in their job. This seems to remain a truism no matter how dirty, dangerous and thankless the job appeared to me. It was still “their job”. Formal education seemed to have little or nothing to do with the work ethic and pride of accomplishment demonstrated by the people I have encountered.