Quality Management 2.0 Blog

Technical Tips - Customizing the Email Messages in CompliantPro

Posted by James Hartford on Oct 23, 2012 @ 11:51 AM

Here's a quick example of how easy it is to change the messages sent by IBS software. Suppose you want to change how the email-message that is sent when a Training Record is coming up for renewal. For this example, suppose you would like to indicate in the Subject line the name of the person whose record this refers to.

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Topics: Document Management Solution, Document Management Software, CompliantPro, Document Management Systems, Compliance Software, Complaint Management, Employee Training Software, CompliantPro Tips and Tricks, CompliantPro Training and Qualifications

What is the Key to A Successful Electronic Workflow?

Posted by Tisha Tomlinson on Oct 19, 2012 @ 11:00 PM

When developing a new business electronic workflow in a quality management system, always think ahead to what happens to all the data collection.  Thinking ahead to determine what metrics will be needed out of the process will ensure a successful implementation of the new process.  Any vital business process should be measured for continuous improvement. Therefore, metrics should be a top consideration when developing an electronic process.  Too often, much financial and human resources go into the development of an electronic workflow tool only to find out that the necessary metrics can’t be captured because thought wasn’t put into how the data should be stored.  When I assist clients with defining a new electronic business process, the first question I always ask is:  What type of metrics do you need out of this process?  That will inevitably lead to a discussion that might not have been addressed before.  It also opens up discussion about what metrics they have never been able to track before and is an opportune time to introduce them.
Scenario:  When creating an electronic Customer Complaint tracking system, vital pieces of information should be captured such as:  Customer Name, Date of Complaint, Reason for Complaint, Resolution Date, etc.  If these fields are simply data entry fields, all metrics are lost.  If users simply type in a customer name each time a complaint is received, there will be nothing to force consistency.  Therefore, when a pareto chart is assembled by customer name, nothing of any value will render.  It is necessary to give users some type of selection list of customers.  This will then provide consistent trends to determine which customers have the most complaints.  The same would apply for date fields.  If cycle time is a key metric, the  system should capture that information in a date value field.  The same theory applies to a categorization of Reason for Complaint.  Providing users a selection list for the primary “buckets” of reason types will give a fuller picture to the types of complaints being received.  Other field considerations should be:  integer fields, currency fields, numeric fields, etc.  Generally text fields are of no value in metrics, but will provide detail if a “drill-down” is needed.  Analyze each field type carefully to ensure data structures are compatible with expected results.
It seems reasonable to create the fields types indicated above, but often the workflow focuses on aesthetics and ease of use more so than the correct data structure.  All of these items are important to consider, but ultimately, metrics should win out without compromising the workflow acceptance by the user community.
So, when introducing a new electronic workflow, remember:  the key to success in the future is thoughtful planning in the present!

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Topics: Quality Management Systems, Electronic Document Management, Customer Management Software, Compliance Software, Workflow Management Software, Complaint Management, Electronic Workflow

Who is Measuring the Cost of Quality?

Posted by Matthew Littlefield on Oct 16, 2012 @ 11:45 AM

A Guest Post by LNS Research

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Topics: Quality Management Systems, Manufacturing Software, Quality Management Software, Enterprise Quality Management, Cost of Quality, Quality Data Management, LNS Research, Matthew Littlefield

Significance of Automotive Quality Management

Posted by Daniel Schmitt on Oct 12, 2012 @ 11:00 AM

I've been a sales engineer here at IBS for over five years now. I've witnessed firsthand the impact the financial crisis has had on companies. Recent events seem to be indicating a change for the better. Over the last year my trips to Detroit have quadrupled. As the health of the economy has begun showing signs of improvement, many of our customers, especially from the automotive industry, are significantly increasing production and sales. Every day I talk to customers who see the need for a quality control and for whom a quality management system becomes of significant importance. They believe that having a good QMS in-place is an important distinguisher from competitors. People are becoming more and more aware that Quality is not just a “service” that needs to be addressed but that it actually increases revenues and profit in the long run. Customer retention is continues to be recognized as critical to business health. A robust quality management system is recognized as the best safeguard of long term business relationships.

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Topics: Automotive Quality Management, Production Quality Control, Quality Management Systems, Quality Management Software, SPC, CAPA, Quality Control in Manufacturing, FMEA, Automotive, Traceability, Warranty, Detroit, Track & Trace, Receiving Inspection, AIAG

Got Visibility With Your Quality Management Process...?

Posted by IBS America on Oct 09, 2012 @ 12:05 PM

During my 16 years as an Account Manager with IBS, I hear the same comments from my prospects over and over and they go something like this:

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Topics: Quality Management Systems, Quality Management Software, Enterprise Quality Management, Customer Management Software, IBS User Forum 2012, IBS Client Case Studies, Julie Arensman

One System, One Process, Do More with Less with Quality Management

Posted by Michael Rennell on Oct 05, 2012 @ 10:00 AM

Especially in larger enterprises, the tendency exists to implement multiple business software applications that address specific business requirements. Many of these specific requirements actually have a lot in common and fundamentally share the same foundation attributes. Those of us who spend the majority of time focused on Quality Management initiatives across global companies, consistently uncover many “Silo’ed” approaches to Document Management or more precisely Document Control.   Many different applications, software frameworks and variety of homegrown variations of workflow management solutions designed to manage documents and forms are found across many different functions.

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Topics: Quality Management Systems, Quality Management Software, CompliantPro, QSYS, Michael Rennell, QSi Systems, Environmental Compliance Software, QSi Now!, EQMS, Product Quality Control, Product Lifecycle Management

Addressing Multiple Regulatory Requirements with EH&S

Posted by Mary McAtee on Oct 02, 2012 @ 10:00 AM

I was conducting a planning session with a new client recently and as I looked around the room at the implementation team I asked who was representing EH&S? I knew they had purchased the EH&S modules but they weren’t represented in the project plan and time line they had presented to me.  The team leader responded that I would be meeting with personnel from the Environmental Management Group and Corporate Safety Team for separate planning sessions, plural.

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Topics: Quality Management Systems, Environmental Quality Management, Compliance Software, Environmental Management System, Environmental Management Software, Environmental Compliance Software, 9001 Software, EQMS, Regulatory Requirements with EH&S

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