Here's a quick example of how easy it is to change the messages sent by IBS software. Suppose you want to change how the email-message that is sent when a Training Record is coming up for renewal. For this example, suppose you would like to indicate in the Subject line the name of the person whose record this refers to.
Quality Management 2.0 Blog
Topics: Document Management Solution, Document Management Software, CompliantPro, Document Management Systems, Compliance Software, Complaint Management, Employee Training Software, CompliantPro Tips and Tricks, CompliantPro Training and Qualifications
Scenario: When creating an electronic Customer Complaint tracking system, vital pieces of information should be captured such as: Customer Name, Date of Complaint, Reason for Complaint, Resolution Date, etc. If these fields are simply data entry fields, all metrics are lost. If users simply type in a customer name each time a complaint is received, there will be nothing to force consistency. Therefore, when a pareto chart is assembled by customer name, nothing of any value will render. It is necessary to give users some type of selection list of customers. This will then provide consistent trends to determine which customers have the most complaints. The same would apply for date fields. If cycle time is a key metric, the system should capture that information in a date value field. The same theory applies to a categorization of Reason for Complaint. Providing users a selection list for the primary “buckets” of reason types will give a fuller picture to the types of complaints being received. Other field considerations should be: integer fields, currency fields, numeric fields, etc. Generally text fields are of no value in metrics, but will provide detail if a “drill-down” is needed. Analyze each field type carefully to ensure data structures are compatible with expected results.
It seems reasonable to create the fields types indicated above, but often the workflow focuses on aesthetics and ease of use more so than the correct data structure. All of these items are important to consider, but ultimately, metrics should win out without compromising the workflow acceptance by the user community.
So, when introducing a new electronic workflow, remember: the key to success in the future is thoughtful planning in the present!
A Guest Post by LNS Research
I've been a sales engineer here at IBS for over five years now. I've witnessed firsthand the impact the financial crisis has had on companies. Recent events seem to be indicating a change for the better. Over the last year my trips to Detroit have quadrupled. As the health of the economy has begun showing signs of improvement, many of our customers, especially from the automotive industry, are significantly increasing production and sales. Every day I talk to customers who see the need for a quality control and for whom a quality management system becomes of significant importance. They believe that having a good QMS in-place is an important distinguisher from competitors. People are becoming more and more aware that Quality is not just a “service” that needs to be addressed but that it actually increases revenues and profit in the long run. Customer retention is continues to be recognized as critical to business health. A robust quality management system is recognized as the best safeguard of long term business relationships.
Topics: Automotive Quality Management, Production Quality Control, Quality Management Systems, Quality Management Software, SPC, CAPA, Quality Control in Manufacturing, FMEA, Automotive, Traceability, Warranty, Detroit, Track & Trace, Receiving Inspection, AIAG
During my 16 years as an Account Manager with IBS, I hear the same comments from my prospects over and over and they go something like this:
Especially in larger enterprises, the tendency exists to implement multiple business software applications that address specific business requirements. Many of these specific requirements actually have a lot in common and fundamentally share the same foundation attributes. Those of us who spend the majority of time focused on Quality Management initiatives across global companies, consistently uncover many “Silo’ed” approaches to Document Management or more precisely Document Control. Many different applications, software frameworks and variety of homegrown variations of workflow management solutions designed to manage documents and forms are found across many different functions.
Topics: Quality Management Systems, Quality Management Software, CompliantPro, QSYS, Michael Rennell, QSi Systems, Environmental Compliance Software, QSi Now!, EQMS, Product Quality Control, Product Lifecycle Management
I was conducting a planning session with a new client recently and as I looked around the room at the implementation team I asked who was representing EH&S? I knew they had purchased the EH&S modules but they weren’t represented in the project plan and time line they had presented to me. The team leader responded that I would be meeting with personnel from the Environmental Management Group and Corporate Safety Team for separate planning sessions, plural.
Topics: Quality Management Systems, Environmental Quality Management, Compliance Software, Environmental Management System, Environmental Management Software, Environmental Compliance Software, 9001 Software, EQMS, Regulatory Requirements with EH&S