Quality Management 2.0 Blog

Making Change Work: Practical Ways for Overcoming Human Resistance to Change

Posted by Ashley Osgood on Jan 30, 2012 @ 09:36 AM

We all know that many quality assurance management  changes—introduced with great fanfare—fail to meet the goals that their sponsors envisioned.

Changes that fail usually do not do so because of technical reasons: that is, because there was something inherently flawed about the change itself. They usually fail because of human reasons: that is, because the promoters of the change did not attend to the healthy, real, and predictable reactions of normal people to disturbances in their routine.

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Topics: Quality Assurance and Quality Control, Quality Assurance Management, Guest Blog on Quality Management

7 Signs Your Quality Management Program is in Trouble

Posted by Ashley Osgood on Jan 26, 2012 @ 09:10 AM

Product quality problems don’t happen overnight, nor are they the result of a crippled procedure or one poorly conceived policy. The problems have brewed over time, sending out signals that risks to product quality are growing.

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Topics: Quality Management Systems, Document Management Systems, Enterprise Risk Management, Supply Management Software

IBS Whitepaper: The 2012 Handbook for Quality Management

Posted by Ashley Osgood on Jan 24, 2012 @ 10:53 AM

Whether you are a seasoned quality assurance management professional looking for a fresh start, or a young quality manager just starting your first position, it’s important to know and be aware of the basics of quality.

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Topics: Quality Assurance Management, IBS Quality Whitepapers, Compliance Software

The Case for Quality Control Software

Posted by Ashley Osgood on Jan 18, 2012 @ 10:13 AM

Effective quality assurance and quality control is critical for building safe products and attracting loyal customers. Yet manufacturers struggle to eliminate product defects and continuously improve processes while driving down quality costs. If any of the following scenarios applies to your organizations' day-to-day activities, quality control software may be a prudent and profitable option to consider.

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Topics: Quality Management Software, Quality Assurance and Quality Control, Compliance Software, Quality Control in Manufacturing

10 Tips to Improving Your Employee Training

Posted by IBS America on Jan 17, 2012 @ 09:54 AM

It is vital that your employees receive comprehensive training in their job requirements and their roles in ensuring the quality of a company’s goods and services. This is necessary not only for compliance with regulations like ISO 9001 and ISO 13485, but to minimize the occurrence of human error and to guarantee the delivery of safe, effective products.

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Topics: Quality Management Software, CompliantPro, Employee Training Software

Quality 101: Improvement Tools Cheat Sheet, Part 2

Posted by Ashley Osgood on Jan 12, 2012 @ 10:00 AM

After our previous post on Quality Improvement Tools by Shewhart and Deming, here is the continuation explaining in-depth the remaining continuous process improvement tools. These tools can help accomplish purposes of our quality improvement techniques, with these tools alone or incorporated within software quality management systems.

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Topics: Quality Management Systems, Quality 101, Quality Control in Manufacturing, Auditing Software

ASQ Quality Improvement Associate Certification

Posted by Ashley Osgood on Jan 10, 2012 @ 09:47 AM

With the new 2012 year ahead of us, IBS has taken stock of all the new initiatives and accomplishments of the past year, and are planning our next steps going forward.

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Topics: IBS Company News, Quality Assurance Management, Quality 101

Whitepaper: New Study on Maximizing Warranty Management Potentials

Posted by Ashley Osgood on Jan 09, 2012 @ 09:57 AM

The parent company of IBS America, Inc. - IBS AG - has commissioned corporate consultants, Confluentes, with the compilation of an international comparative study on the theme of warranty management.

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Topics: IBS Company News, Warranty Management, IBS Quality Whitepapers

Is a Good Quality Management System Like a Good Business Plan?

Posted by Ashley Osgood on Jan 06, 2012 @ 09:46 AM

Considering the aspects that go into both an organization's quality management system and their overarching business plan, there are similarities and differences that must be taken into account.

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Topics: Quality Management Systems, Quality Management Software, Quality Assurance Software

Quality 101: The Purpose of Teams and What Makes Them Work

Posted by IBS America on Jan 05, 2012 @ 09:48 AM

A team is a group of people organized to work together in order to accomplish a specific objective. Individuals within the team, which involves two or more people, are all equally accountable for the accomplishment of the goals the team has been tasked with. Ideally, team members have complimentary skills, so that the combination of their knowledge, experience, aptitude, and attitude achieves a common purpose. 

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Topics: Quality Management Systems, Environmental Quality Management, Quality 101, Quality Control in Manufacturing

Total Cost of Ownership: See Your Gap in Local VS Offshore Costs

Posted by Ashley Osgood on Jan 03, 2012 @ 09:03 AM

First, thanks to IBS for the chance to speak at the September 2011 User Forum. Great attendees and informative content!

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Topics: Guest Blog on Quality Management, Environmental Quality Management, Compliance Software, IBS User Forum 2011

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